Refund policy

Return & Refund Policy

We want you to feel confident shopping with P.E. Skins. We stand behind the quality of our products and are committed to taking care of our customers fairly and respectfully. At the same time, we must protect our business from misuse and ensure all return requests are handled honestly and consistently.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition you received it
  • It must be unworn or unused
  • It must include all original packaging and tags
  • You must provide a receipt or proof of purchase

How to Start a Return

To start a return, contact us at:
peskinscustomerservice@gmail.com

If your return is accepted, we will provide:

  • A return shipping label (when applicable)
  • Instructions on how and where to send your package

⚠️ Items sent back without first requesting a return will not be accepted.

Return address (if approved):
Customer service will provide at time of approval

For any return-related questions, you can always contact us at:
peskinscustomerservice@gmail.com

Damages & Issues

Please inspect your order upon delivery.

If your item is:

  • Defective
  • Damaged
  • Or you received the wrong item

Contact us immediately so we can evaluate the issue and make it right.

We take these situations seriously and will work quickly to resolve legitimate issues.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Items showing signs of wear, misuse, or alteration
  • Sale items or gift cards (if applicable)
  • Items not in original condition or missing packaging

We also do not accept returns on items that have been damaged after delivery or used outside of normal intended use.

If you are unsure whether your item qualifies, please contact us before sending anything back.

Exchanges

The fastest way to get what you want is to:

  1. Return your original item (if eligible and approved)
  2. Once accepted, place a separate order for the replacement item

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Refunds are typically processed within 10 business days

Please note:

  • Your bank or credit card provider may require additional time to post the refund
  • If more than 15 business days have passed since approval, please contact us

Fraud Prevention & Fair Use

We are committed to treating every customer fairly. At the same time, we carefully monitor return activity to protect against abuse.

We reserve the right to:

  • Deny returns that show signs of misuse, abuse, or fraud
  • Request additional proof or documentation before approving a return
  • Refuse repeat or suspicious return activity
  • Make final decisions on all return requests

All returns are reviewed individually and must meet the requirements of this policy.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

To qualify:

  • Items must be unused and in original condition
  • Items must include original packaging and tags
  • Proof of purchase is required

Final Note

We value every customer and appreciate your trust in P.E. Skins. Our goal is always to resolve issues fairly, quickly, and respectfully while maintaining the integrity of our products and business.